HELP CENTRE
Frequently asked questions.
Clear information about UNIDA services, accounts, quotations, partnerships, privacy and protected product access.
QUICK ANSWERS
Start here before contacting support.
For account-specific or project-specific assistance, contact our team without submitting passwords or confidential credentials.
Contact supportWhat does UNIDA TECH LIMITED do?
UNIDA designs and supports software platforms, digital business systems, AI and data solutions, automation, APIs, websites, dashboards and digital infrastructure.
Who can work with UNIDA?
We work with businesses, institutions, founders, communities, development organisations and implementation partners whose needs align with our capabilities.
Can I request a quotation without creating an account?
Yes. Use the contact page and select “Request a quotation”. Detailed configuration and private documents may later require a secure account.
Why are some UNIDA products private?
Selected products contain protected business, technical or operational information. Access is reviewed to protect users, partners, intellectual property and responsible product evaluation.
Does creating an account give automatic product access?
No. Product access requires a valid approval, invitation or authorised internal role.
How do I request product access?
Create or sign in to your account, open the Request Product Access page and explain your organisation and intended purpose clearly.
Can access expire or be revoked?
Yes. Access may be limited by scope or expiry and may be revoked where permissions, security conditions or review purposes change.
Can organisations discuss strategic partnerships?
Yes. Use the Careers and Partners page or select Strategic Partnership on the contact form.
Does submitting a partnership form create an agreement?
No. Every proposal is reviewed. A formal relationship begins only after appropriate written approval and agreement.
Does UNIDA offer technical support?
Yes. Support availability and scope depend on the relevant service, project, hosting arrangement or support agreement.
How should I report a security concern?
Contact UNIDA promptly with a clear description. Do not include passwords, secret keys or private customer data in a public form.
How is information submitted through forms used?
It may be used to respond, review requests, provide support, operate services, improve systems and maintain appropriate security records.
Can UNIDA publish my testimonial automatically?
No. Public testimonials should be reviewed and approved before publication.
Does UNIDA guarantee that every proposal will be accepted?
No. Requests are assessed according to relevance, capacity, security, timing and strategic fit.
Where can I read the legal and privacy information?
Use the Privacy Policy and Terms and Conditions links in the site footer.